I want to return my purchase, what do I do?

If you're not completely satisfied with your ZenGleam purchase, you have the option to return your items for a full refund within 30 days of your purchase date. To be eligible for a refund, the items must be in their original, unworn condition and come in their original packaging. Some products may include a security tag, and if this tag is missing or damaged, it may affect your eligibility for a refund. For a more comprehensive understanding of our return policies, please refer to ZenGleam Shipping, Return, and Exchange Policies.

If you have received damaged, defective, or incorrect merchandise, or if you require any assistance with your return process, kindly reach out to our customer support team.

How long does it take to get a refund?

It takes approximately 5 to 10 business days for your return to reach our fulfillment center and undergo the refund processing. After we have received your eligible return and given it our approval for a refund, ZenGleam will reimburse your original payment method. Depending on your financial institution, kindly allow an extra 2 to 10 business days for the credit to appear on your bank or credit card account.

How does returning an item paid with a Gift Card work?

When you return an order paid for with a Gift Card, the refund will be issued in the form of an e-Gift Card for your ease. You'll receive new Gift Card codes via email at the address we have on file.

How can I determine my clothing or shoe size?

Every product includes a size chart specific to that item. You can easily find your required size by selecting "Size Guide."

Do you carry a specific pattern, color or size?

Click on the Filter button at the sidebar of any page, and you'll be directed to a page where you can see all the products we currently offer. Keep checking back, as we regularly add new collections. If you already know what you're after, feel free to use the search bar too.

Do Zengleam.com offer gift cards?

Absolutely! Whether you're seeking the ideal gift or making some eleventh-hour purchases, Gift Cards are the ideal solution for you!